Technical Support Services
Faculty and Staff have access to technician support for college technology hardware and software tool issues and questions by reaching out as listed under Contact Info, or through submitting a service ticket by emailing ITHelpDesk@jjc.edu.
JJC Username and Password Information
Your JJC username and password are required to access all technology resources including your Student email/Microsoft Office 365 account, iCampus Online Learning Management, the MYJJC portal, and our eResources self-service system.
Password Reset Information
Go to the Self-Service Password page to reset your password and unlock your account
Mandatory Password Change
For security measures, users are required to change their password every 90 days or at the beginning of each semester.
As a reminder, each user is responsible for any action taken with that user's login. No college employee or student should ever share their password to anyone, including other college students, faculty, and staff, nor should JJC employees or administrators ever request a user to divulge his or her password. Any password that a user believes may have been compromised must be changed immediately.
Staff Email / Office 365 Access
Microsoft Office 365 empowers you to create, collaborate, and innovate through a host of email, calendaring, and premier applications that can be accessed from anywhere in the world, at any time, on any device.
Through Office 365, you can seamlessly schedule meetings, create and share documents, and collaborate in one secure and consistent platform. With more than fifteen applications—including the Microsoft Office Suite products you’re familiar with—you have more ways to unleash your productivity than ever before.
Video tutorials are available online for email, Office 365, and Office online:
Tutorial Videos For Email
Go to the Start using Outlook Web App for email and calendars video for a tutorial on email services.
Tutorial Videos For Office 365
The links below offer video tutorials on how to use Office 365*:
- Welcome to Office 365
- Share Documents in Office 365
- Use email and more in Office 365
- Communicate with Teams in Office 365
- Use Office and Office Online in Office 365
(For more videos, go to the Training courses for Microsoft 365 for business link)
* Transitioning to Microsoft 0365
Tutorial Videos For Office Online (Microsoft Office Online, Excel, PowerPoint and OneNote):
The links below offer video tutorials on how to use Office Online :
Work From Home Self-service Resources
To assist in accessing systems remotely and providing tips for navigating Work From Home (#WFH), JJC will continue to share articles, training, and communications directed at facilitating collaboration among faculty and staff.
Microsoft Teams help & learning
Go to the Microsoft Teams Support & Instruction link for instructional videos on Microsoft Teams
Great tools for working remotely together
Go to the MS Teams and #WFH resources Team site link for a collection of JJC tools and helpful communications
JJC IT’s weekly discussion
Join us for our “Let’s Talk TEAMS,” weekly discussion Thursdays from noon-2 pm
Access to Voicemail from Off-Campus
To access voicemail when remote, dial 815.280.2555, press # during the message, and enter your extension and password when prompted.
iCampus On-line learning
MYJJC Faculty and Staff Portal
MYJJC is our Faculty and Staff portal that provides employee a primary point of access to pertinent online information. Upon securely authenticating to the portal, a employee can view their personal information and perform transactions including view enter time history, view paystubs, and leave balances. From the portal Faculty and Staff can link to other online systems via the web links the portal provides.
While MYJJC is the primary point of access, Faculty and Staff may also have occasion to log into our business system via the legacy interface link to eResources. This interface provides access similar to MYJJC for time entry, viewing paystubs, entering attendance and access information about many of the other services provided by JJC.