Self-Service Password

NOTE: DO NOT skip the setup of multi factor authentication as doing so will not allow you to access various resources.

Go to https://portal.office.com

Enter your Joliet Junior College username followed by @jjc.edu. (Example below for an account with the username of 'jjoliet'.)

On the next screen enter your first-time password. (Your first-time password was provided to your department supervisor during account creation. Please check with your supervisor if you have not received it.)

Create a new password – follow the rules for making your password: 

• At least 10 characters in length
• At least 1 uppercase character
• At least 1 lowercase character
• At least 1 number OR at least 1 symbol
• Password cannot be one of your last 5 passwords

 

You'll be presented a “More information is required screen.” Select Next

You will be asked to select your second factor for authentication. DO NOT SKIP. Skipping this step will not allow you access to various resources. It is recommended to use the Microsoft Authenticator app as your preferred authentication method but you may also setup your phone (call or text message) NOTE: if you receive the message “It may take several minutes for your password to update” please go directly to the MFA Preferences page to continue with the MFA setup. 

Microsoft Authenticator App: 

1. If you select the authenticator app as your second form of authentication, follow the prompts to start downloading the app. Then follow the steps on your screen in your app. Select “Add an account” followed by “work or school”. 
2. Line up the box on your phone’s screen with the QR code and select next. 
3. A notification will be sent to your phone. Select ‘Approve’. 

 

Text Message/Call: 

1. Select the “I want to setup a different method” option. From the drop down menu select ‘Phone’. 
2. Enter your phone number of choice and the method in which you would like to verify your account (call or text) 
3. Enter the code that you receive via the notification method you specified and select next. 
4. If you see the green check mark, you have successfully registered that authentication method. Select next. 
5. Next, logout by clicking on the top right ICON and selecting “Sign out”. 
6. You are all set. You should now be able to access JJC resources. 

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Have an issue or concern? 

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815)280-2222. 

Follow these instructions to reset your password using Self Service Password Reset.

 1. Access Microsoft’s Self-Service Password Reset. Enter your e-mail address, followed by CAPTCHA.

2. Next, you will be asked if you forgot your password OR if you know it and can't sign in. Select "I forgot my password" and click next. This will allow you to reset your password. 

3. You will be prompted to confirm your second factor authentication method such as text message, call, or Microsoft Authenticator App. Below are screenshots of using either text message/call, or the authentication app.  Each method will require you to enter a code in your browser to continue. Your options may vary depending on which methods you have set up.

Microsoft Authenticator App 

You will need to open the app to get your authenticator code. You will use this code to complete verification. 

Text Message/Call:

Enter your phone number and click text 

4. Finally, you will be prompted to enter your new password 

Your password must follow these rules:

• At least 10 characters in length 

• At least 1 uppercase character 

• At least 1 lowercase character 

• At least 1 number OR at least 1 symbol 

• Password cannot be one of your last 5 passwords 

5) You have now completed a password reset. 

  

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Have an issue or concern? 

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222.  

Changing your password on the Password Self Service page does not update any stored account information within applications and mobile devices. This means that your network account may lock shortly after changing the password, as one of your applications or mobile devices attempt to use an outdated password to access your account. 
 
Below is a list of places your password may need to be updated. The list below is not all-inclusive, but is intended to give you some guidance.  

JJC Workstation 

If you are logged into any JJC workstations, log out and log back in with the new password. For a JJC issued laptop, it must be connected to the on-campus network in order to update the password.   

Email on Mobile or Personal Devices 

You must update your email password if you have it synced on your mobile device.  

JJCWireless 

At this time, personal devices cannot be connected to JJCWireless. JJC Wireless is reserved for only JJC owned organizational devices.  

Saved Passwords in Web Browsers 

If you have a password saved in your browser to log into a web application like MyJJC or Office365, you must open the browser and update or remove the stored password. Check the browser developer’s website for specific instructions on how to do this. 

OneDrive 

OneDrive sync allows you to access your files even when you’re offline by synchronizing files directly with File Explorer. OneDrive should prompt you for a new password when it sees a change, but if it does not: 

1. From the OneDrive app, click More, then click Settings 
2. Click Unlink this PC (note that doing this will require you to re-sync any Office 365 Group locations you are syncing) 
3. You will be prompted to sign in again using your new JJC credentials 
    

Personal Mac - Keychain 

The Keychain Access application (/Applications/Utilities) stores a wide variety of items—including passwords for email, websites, servers, network shares, Wi-Fi networks, and encrypted disk images. Note that following these instructions will result in having to re-enter any saved 

• Press ⌘ + SPACE to open Spotlight Search, and type “Keychain Access” 
• From Keychain Access, click Preferences, then General, then Reset My Default Keychain 
• Enter your Mac’s login password 
• Restart your computer 
   

Personal Windows PC & Credential Manager 

Credential Manager is where some commonly used passwords are saved and stored. 

• Click the Start button in the bottom left corner of the screen and begin typing “Credential Manager”. Click it when it appears in the list. 
• Click Windows Credentials 
• If an entry appears in a blue font, click the drop-down arrow at right, then click Remove 
• Repeat step 3 for each blue entry 
• Click Generic Credentials and repeat step 3 for any blue entries there as well 
   

Third Party Resources 

Manually remove or update the account credentials on all applications or mobile devices configured to use your JJC credentials. This includes such features as email apps, OneDrive, and Wi-Fi network connections. 

I'm Pretty Sure I'm Typing My New Password Correctly, But It Isn't Working. 

Most likely your account has locked up due to old passwords not being updated. You will not be able to log into anything while the account is locked – even if you are entering the correct, new password. 

Do not change your password again. Your account will unlock on its own after 30 minutes as long as no additional old passwords are seen, or you can use the following tool: 

Unlocking your account 

1. Return to the Password Self Service Reset 
2. Enter your e-mail address, followed by the CAPTCHA. 
3. Next, you will be asked if you forgot your password OR if you know it and can't sign in. Select "I know my password, but still can't sign in" and click next. This will allow you to unlock your account. You will be prompted to confirm your second factor authentication method such as text message or Microsoft Authenticator App.  
4. That's it, your account has been unlocked 

For a more detailed guide, visit Unlock Account Section. 

HELP! I've Checked All These Things On All My Devices And I Still Don't Know Where The Lockout Is Coming From. 

We will work with you to identify the source of the lockout and resolve the issue.  

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Have an issue or concern? 

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222. 

To unlock your account, start by accessing Microsoft’s Self-Service Password Reset. Here you will enter your e-mail address, followed by CAPTCHA. 

Next, you will be asked if you forgot your password OR if you know it and can't sign in. Select "I know my password, but still can't sign in" and click next. This will allow you to unlock your account. 

You will be prompted to confirm your second factor authentication method such as text message/call or Microsoft Authenticator App. Below are screenshots of using either text message/call or the authentication app. 

Microsoft Authenticator App: 

You will need to open the app to get your authenticator code. You will use this code to complete verification. 

Text Message/Call: 

That's it, your account has been unlocked.  

  

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Have an issue or concern?  

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222.  

1. Log out of ALL resources before resetting your password. 

• Close all applications on the device you are using to reset your password
• Log out of a Remote Desktop (if applicable).
• Windows 10:  Click on the Windows start button in the lower left corner of the Remote desktop (square Windows icon). Click on the user icon.  Select "Sign Out".  Your Remote Desktop connection will disconnect during the sign-out process.
• Windows 7: Click on the Windows start button in the lower left corner of the Remote desktop (round Windows icon).  Under "Windows Security". click on "Log Off".   Your Remote Desktop connection will disconnect during the log-off process.
• Mobile Device: Turn the mobile device off if you have an @jjc.edu email or any other Microsoft Office application configured on this device.

 

2. Reset your password

• Go to Password Self-Service.
• Follow the steps outlined in the 'Password Reset' section

 

3. Update your password on all devices: 

• The JJC managed computer/laptop or loaned laptop from Media. Here's how:
  • Log into the JJC VPN using GlobalProtect. Lock the computer (simultaneously, press the Windows key & "L" key) or (simultaneously, press control, alt, delete keys and select "Lock").  Then unlock the computer following the same method chosen.  During the unlock process you will be prompted for your new password.  This process will update the password for logging into the computer and update your profile for Outlook.  
• Update your password if you have it synced on your mobile device.   

 

Please Note - After changing your password, some resources (mobile devices, the Outlook client, etc.) might not prompt you for the updated password right away.  In some cases, they may continue to send and receive messages for up to an hour or more before they prompt you to enter the new password. 

 

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Have an issue or concern?  

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222. 

Who can use Self Service Password Reset? 

At this time, only JJC employees are able to use the Self-Service Password Reset method. You need to have setup a second method of identity before doing so. For current users, this is covered as part of your Multi-Factor Authentication.  For new users, please follow our First Time Setup.  

How do I access the Self Service Password Reset tool? 

Self Service Password Reset Tool can be accessed here. For instructions on re-setting your password, please go to our 'Password Reset' section, or if you are off campus see the section 'Password Reset - Off Campus'. If your password has already expired, and you have not setup a second factor of authentication, please go to https://portal.office.com. You will be prompted to reset your password on login. 

Will I receive a notification that my password is expiring? 

If your password is approaching the 90 day expiration you may begin to see notifications while logged into a PC.  These notifications will appear as a pop-up notification on the taskbar.  You may also receive an email notification that will alert you with a 7-day warning that your password will be expiring.  This is the only email notification that you will receive. 

What is needed to reset your password? 

If you want to reset your password before expiration, you will need to use your second factor of authentication. This can be text message, phone call, security questions or Microsoft Authenticator App. If you are enabled for Multi-Factor Authentication (MFA), it will be the same method used. If your password has already expired, you will be prompted to change your password on next login via any Microsoft 365 service, such as https://portal.office.com. 

Is anything else needed after resetting my password? 

You will need to update your password on all the devices which you are logged into. For more information, please visit our 'Password Reset - Next Steps' section. 

What steps should I take if I am a new user? 

New users please follow the First Time Setup. 

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Have an issue or concern?  

Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222.