Student Technology Resources


Student 24/7 Tech Support Hotline: (224) 208-2545

Self-Service Password Reset
Having trouble with your email, username, password or something similar? Call our tech support line at (224) 208-2545. Our support line is available every day, evening or night. You should call if you need help with the following:

  • Email questions or issues
  • Username/ID/Password issues

Have you recently applied but have never set up your account? 

Refer to the New Account Setup page.


JJC Username and Password Information

Your JJC username and password are required to access all JJC technology resources including:

  • Find Your Username or Student ID Number

    About Your Username

    • Your new JJC email address will be sent to the personal email you listed on your application. Your new JJC email address will serve as your primary login and your JJC-provided student email address. It will be in the format of: username@stu.jjc.edu.
    • WHEN ARE USERNAMES CREATED? Student usernames are created 24-72 business hours after applying to JJC.
    • WHEN DO USERNAMES EXPIRE? If you have not taken classes at JJC in a year, your username will expire. More specifically, student usernames expire after 365 days of inactive registration.

     

    Look Up Your Username, ID Number

    Check the personal email you listed on your application for an email containing your new JJC-provided student email address. This email will also list your Student ID number. Your new JJC email will be in the format of: username@stu.jjc.edu. If you have not received it, check the spam folder. It will be from 'admissions@jjc.edu'.

    Once your account is created, you can also use our lookup tool to find your username and ID number.

  • Security Information Registration

    Registering your security information

    1. Go to the Microsoft sign in page
    2. Enter your username in the form username@stu.jjc.edu and click 'Next'.Sign in dialog
    3. On the next screen, type your password and click on 'Sign in'Sign in dialog
    4. Click on Yes at the 'Stay signed in?' screen.Sign in dialog
    5. Select Security Info (if not already selected) and Click on the + Add sign-in method to add the desired method.Security sign in method
    6. Select Phone from the drop-down menu, then click 'Add'Add method of verification
    7. Enter your phone number, select Text me a code if you want to receive an SMS message or Call me if you want to receive a phone call.Enter your phone number and select 'Text me a code' or 'call me'
    8. Enter the verification Code you received.Enter the code
    9. Click on Done to complete the registration process.Click done to complete registration
    10. In order to register additional methods, go to step 6 above and from the drop-down menu, select the desired method and continue the steps.Add additional verification methods

  • Set up Multi-Factor Authentication (MFA) using Authenticator App

    MFA will be required effective March 29, 2023. Use the steps below to use the Microsoft Authenticator App.

    1. Go to My security information page
    2. Enter your username as studenID@stu.jjc.edu and click on Next.
      enter your username
    3. Select either Text or Call for the verification
      select text or call as verification method
    4. Enter the code you received on your phone and click on Verify.
      enter the code you received
    5. Click Yes to continue.
      Click yes to stay signed in
    6. Select Add sign-in method.
    7. Select Authenticator App and click on Add.
    8. You will be presented with the Microsoft Authenticator screen that allows you to install the app on your phone.
    9. You will receive the following screen when you press Next. At this point you should have already installed the Microsoft Authentication App on your phone.
    10. On the Authenticator App on your phone select Add Account and then Work or school account.
    11. Scan the QR Code presented to register the account to the Authenticator App and click on Next. (If your phone can’t scan the code, click on Can’t scan image to get a numerical code).
    12. Enter the code on your Authenticator app on your phone and click Next.

      This is the Authenticator App where you enter the code.
    13. Click Next to finish setting up the Authenticator App.
    14. Change the default sign-in method to the Authenticator App. Click on Change.
    15. Select App based authentication – notification from the drop down and click Confirm.

  • Set up Multi-Factor Authentication (MFA) using SMS text or phone call

    MFA will be required effective March 29, 2023. Use the steps below to receive a text or phone call for your code.

    1. Go to https://portal.office.com
    2. Enter your username as studentID@stu.jjc.edu and click on Next.
    3. Enter your password and click on Sign in.
    4. Select Text message or Phone Call.
    5. Enter the code you received on your phone and click on Verify.
    6. Click on Yes and you’ll be done setting up MFA authentication.

  • Self-Service Password Reset - using Authenticator App

    Create or Reset Your Password

    Your JJC account is created 24-72 business hours after applying to JJC. To begin using your account, you must first create a new password.

    1. To reset your password, go to Self-Service Password Reset link.
    2. Enter your username and complete the captcha then click on Next.Enter your username and complete the captcha
    3. Select I forgot my password and click on Next.Select 'I forgot my password' and click next
    4. Select 'Enter a code from my authenticator app'Authenticator code verification
    5. Open the Authenticator App on your phone, select your account to obtain the code, then enter that code on the verification screenin the authenticator app, select your accountcopy the code
    6. Create your new password and click on finish.
      enter a new password
      The password must contain the following complexity:
      • Minimum of 10 characters in length.
      • At least 1 uppercase letter.
      • At least 1 lowercase letter.
      • At least 1 number or symbol.
      • The password cannot be one of your last 5 passwords.
    7. You will receive the confirmation below.
      password reset is complete

  • Self-Service Password Reset - using SMS text or phone call

    Create or Reset Your Password

    Your JJC account is created 24-72 business hours after applying to JJC. To begin using your account, you must first create a new password.

    1. To reset your password, go to Self-Service Password Reset link.
    2. Enter your username and complete the captcha then click on Next.Enter your username and complete the captcha
    3. Select I forgot my password and click on Next.Select 'I forgot my password' and click next
    4. Select either 'Text my mobile phone' if you would like to receive a text, or 'Call my mobile phone' if you would like to receive an automated call, and enter your phone number.Select either 'text my mobile phone' or 'call my mobile phone'
    5. Enter the code you received and click on Next.Enter the code you received.
    6. Create a new password and click on Finish.
      Enter new password
      The password must contain the following complexity:
      • Minimum of 10 characters in length.
      • At least 1 uppercase letter.
      • At least 1 lowercase letter.
      • At least 1 number or symbol.
      • The password cannot be one of your last 5 passwords.
    7. You will receive the confirmation below.
      Reset completed

  • Unlock Your Account

    How to Unlock Your Account

    Accounts are locked after three unsuccessful login attempts. Follow the steps below to unlock.

    1. Access Microsoft’s Self-Service Password Reset. Here you will enter your e-mail address, followed by CAPTCHA.Enter your JJC email and then enter the CAPTCHA challenge. Click next.
    2. Select "I know my password, but still can't sign in" and click next. This will allow you to unlock your account.Select 'I know my password but still can't sign in' and click next
    3. You will be prompted to confirm your second factor authentication method such as text message/call or Microsoft Authenticator App. Below are screenshots of using either text message/call or the authentication app. Go to step 6 if you select Authenticator App.Enter your phone number and select the Text button
    4. Enter the code you received and click Next.Enter the code
    5. At this point you will receive confirmation.
      Your account has been unlocked
    6. If you chose the Microsoft Authenticator App, open the Authenticator app on your phone to get your authenticator code. You will use this code to complete verification. Your account will be unlocked when you click on Next.
      Choose the Authenticator app from the lsit
    7. You will receive confirmation of account unlocked.Account has been unlocked 

    Have an issue or concern? 
    Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222. 

  • You Must Change Your Password Regularly

    For security measures, you are required to change your password every 90 days (or at the beginning of each semester).

    Quick Reminders

    • You are responsible for any action taken within your own account/login. 
    • NEVER share your password with anyone, including other college students, faculty, and staff.
    • JJC employees or administrators will NEVER request you to share your password with them. 
    • If you believe your password is compromised, change your password immediately.

Student Email / Free Microsoft Office 365 Access

As a JJC student, your email account is accessed through Office 365 (O365) and your account is part of the Microsoft Office 365 Suite. This means that as a student, you can access programs like Word, Excel, Powerpoint and more for free. 

About Microsoft Office 365

Microsoft Office 365 empowers you to create, collaborate, and innovate through premier applications. You can use O365 from anywhere in the world, at any time, on any device, as long as you have your JJC credentials. 

Through Office 365, you can:

  • Schedule meetings 
  • Create and share documents
  • Collaborate in one secure and consistent platform 

What You Get

  • More than fifteen applications - including the Microsoft Office Suite products, such as:
    • Outlook
    • Word
    • Excel
    • Powerpoint
    • OneNote
    • OneDrive
    • Teams
    • Stream
    • And much more! 

iCampus Online Learning

JJC's online classes take place on the platform, iCampus. Learn more by visiting our Online Learning page.

Online Learning

MyJJC Student Portal

MyJJC is our student portal. This is your primary point of access to your JJC online information. After logging in to MyJJC, you can view information and complete tasks such as:

  • Viewing important information specifically for current students
  • Registering for classes
  • Making payments
  • Viewing academic history. 

Log in to MyJJC