Grundy Workforce Job Board Services: Submission #4018

Job Description Full job description
Seeking an independent, compassionate Receptionist* to join our team!*
Why Lakewood Animal Hospital* in *Morris, IL?
We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital offers exotic animal care.

The best part of working here is...
"Our enthusiastic, caring staff! I would like to continue to work with them to gain confidence and better educate our clients!"

Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. Prefer applicants to have veterinary experience, but will consider front desk experience in other industries for the trainable, enthusiastic candidate.

Requirements & Responsibilities:

Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
Assist in cleanliness and maintenance of the hospital to ensure a great client experience.