FAQ

Students at Winter Main Street Activities Fair

Can't find the answer to your question? Fill out a contact us form.

Need technical support? Call the Technical Support Hotline at (866) 281-3638.

Admissions

Financial Aid

Financial Aid Office, (815) 280-2528

Should I do the Admissions or Financial Aid process first?

You should follow the admissions process first. In order for the Financial Aid Office to put financial aid on a student account, there must be an admissions application on file with the Admissions Office. There is no fee to apply to JJC and it's easy to do online. See the admissions page to learn more about applying.

How can I apply for financial aid?

See the financial aid checklist for a step by step guide on applying for financial aid.

When do I apply for financial aid and how often should I apply?

You only need to apply for financial aid once each academic year. The earliest date is January 1 prior to the academic year you plan to attend.

Are there scholarships available?

Please visit the scholarships page for more information on scholarships.

What is JJC's Title IV school code?

JJC's school code is 001699.

What is a FAFSA?

FAFSA stands for Free Application for Federal Student Aid. This application is for government and state grants.

Where can I get a FAFSA?

You can apply for a FAFSA at www.fafsa.ed.gov. FAFSA on the web is designed to help you catch any errors before your application is sent.

What types of aid am I considered for when completing the FAFSA?

  • Pell Grant: available to undergraduates and does not have to be repaid. It can be used for tuition, fees, books, and living expenses.
  • Federal Supplemental Education Opportunity Grant (FSEOG: Campus-based grant awarded to undergraduates that does not have to be repaid. It can be used for same expenses as the Pell Grant.
  • Illinois Student Assistance Commission Monetary Award Program (ISAC MAP): Illinois state grant is available to undergraduate students that does not have to be repaid, is used for tuition and fees, excluding course fees at JJC.
  • Illinois Incentive for Access Grant (IIA): Illinois supplemental grant available to undergraduate freshmen student with an EFC of 0.
  • Federal Work-Study (FWS): Based on EFC and enrolled in 6 credit hours. This is also paid every two weeks in conjunction with the regular college payroll.
  • Direct Student Loans: Student loans are not awarded up front. Please inquire at the reception desk if you want to apply for a loan.

Do I need to complete the FAFSA if I'm only applying for scholarships?

A student applying for scholarships would need to file a FAFSA since many scholarships are need based.

Do I have to fill out a FAFSA to apply for a student loan?

You must fill out the FAFSA to apply for a loan. This is done to determine eligibility.

What do I do if my company will pay for my classes?

Joliet Junior College will invoice your company as long as there are no stipulations of covering your tuition, such as grade or attendance requirements. Contact Student Accounts and Payments for specifics.

How can I get an itemized tuition receipt?

There are two ways to obtain an itemized tuition receipt. One is to come in person to the main or north campus cashiers with your student id and a print out will be generated on the spot. Otherwise, you must mail in a self-stamped addressed envelope to the Joliet Junior College Student Accounts and Payments with your name, student id, and the semester you need the receipt for.

How do I print a book voucher?

Note: You must be a PELL student.

Paper vouchers are no longer needed to use your Pell Grant, Scholarship, or Loan funds; resulting in faster processing at point of sale! A JJC Student Photo I.D. and a class schedule showing your student I.D. number are required for purchases, exchanges, and returns. Some Job Grant Programs still require that a voucher be printed for processing book purchases.

Can my Pell Grant be used at locations other than the Joliet Junior College Main Campus Bookstore?

Yes, Pell Grants are accepted at Joliet Textbooks Inc. The temporary JJC Bookstore at the Romeoville Campus does not process Financial Aid Purchases.

What is a Job Grant book voucher?

It is a book voucher for students who receive WIA grant funding from the Workforce Services Division of Will County or businesses who have an established agreement with the college to pay for their employees' books. For more information call (815) 280-1526.

How do I know if I am dependent or independent?

This depends mostly on your age, but sometimes on other things. For example, for the 2008-2009 school year (July 1, 2008, through June 30, 2009), the U.S. Department of Education considers the following students to be independent of their parent(s):

  • Students who are at least 24 years old by December 31, 2008; or
  • Students who are not yet 24 but who:
    1. Are orphans (both parents are deceased);
    2. Are wards of the court, or were until age 18;
    3. Are veterans of the U.S. Armed Forces;
    4. Have legal dependents (children or persons other than a spouse) that you provide support;
    5. Will be graduate or professional students in 2006-2007;
    6. Are married; or
    7. Can prove to the school unusual circumstances that show independent status (requires additional documentation).

The rules about dependency relate to students who are applying for federal financial aid.

What is JJC's cost of attendance (COA)?

A student's cost of attendance is about $14,000 and, for those living at home, the cost of attendance is $9,750. These numbers are estimated based on the annual full-time costs for tuition and fees, books and supplies, room and board, transportation and miscellaneous expenses. Childcare allowances can also be added to a student's COA.

Can my financial aid cover charges for student housing?

Financial Aid does not directly cover any charges for housing. However, if a student has aid funds remaining after tuition, fees and books are paid, the student has the choice to have the money applied to housing charges. An award letter and a signed release with the Centennial Commons office must be on file in order for aid to be applied to Centennial Commons rent. The following items are not covered: security deposit, cable, phone, utilities, required fees, required monthly rent fee, and the required deferred payments due the first three months of each semester.

Does financial aid cover the summer?

That depends. If there is remaining aid eligibility from the previous fall and spring semester, you may be able to use it for the summer semester. You should consult with the Financial Aid Office. The only options available, if eligible, are Pell, FWS, and student loans.

How can I check the status of my financial aid?

If the student provided the Financial Aid Office with their student aid forms, the student can contact our office to check the status of their file. If the student has not received the results of the FAFSA application, the student can check their status at the FAFSA Web site or the student can call the Federal Student Aid Information Center at (800) 433-3243.

Can I get loans if my financial aid has been terminated due to Standards of Progress?

If your financial aid is terminated you are not eligible to receive any loans since they are federal aid.

Will previous unsuccessful semesters affect my financial aid even if I paid for classes myself?

Previous unsuccessful semesters do affect aid eligibility even if you paid for the classes on your own.

If I attend JJC and another institution simultaneously, can I receive grants from both schools?

If you are receiving financial aid at one school, you cannot receive aid at another school for that same semester. You may enter into a consortium agreement to enable you to receive more aid, however. You are to contact the financial aid office at the school you will attain your degree.

When will my Pell check and Loan check be disbursed?

Pell refund checks are sent out at the 60% point of the semester is over. Usually this occurs about 1 month before the semester is ends. Loan checks are mailed out, at the earliest, 30 days after the semester begins. Late applicants will receive their loans at a later date.

What is Satisfactory Academic Progress?

To be eligible to receive federal student aid, you must maintain satisfactory academic progress toward a degree or certificate. You must meet JJC's Standards of Progress Policy.

If I am not eligible for financial aid, what other options are available to me?

Please see the NBS automatic payment plan.

What is a special circumstance and how do I report it?

Loss of a job or benefits, death in the family, divorce or separation, or extreme medical bills is examples of special circumstances that can change your financial aid eligibility. Please call the office to discuss your situation.

How will receiving outside scholarships affect my financial aid?

If you receive outside scholarships, a financial aid adviser will attempt to maintain all previously awarded grants, scholarships, student work and student loans to the extent that federal and state regulations permit. If a reduction is necessary the advisor will reduce loans or work allocations first. It is the student's responsibility to report all outside scholarships.

Will my financial aid change from year to year?

Probably. Your financial aid eligibility is based on many variables, including your FAFSA information, academic performance, and housing arrangements. Your aid may be influenced by a change in your family's ability to pay, an increase or decrease in federal and state funding, or by missing a required deadline.

What is drop for non-payment?

This is a de-registration process. When you register you are assigned a due date. If your tuition balance is not paid for by this date you will be removed from the course.

Back to Top

General

Why won't a Web page open?

When a Web page won't open, there could be any number of problems. Try stopping the process by clicking the red X button, then click the refresh button. If that doesn't work, there may be a problem with that Web site's server, and you should try again later.

If are having problems accessing a page on the JJC website, please fill out a contact us form.

When are the labs open and where are the labs?

Visit the academic computing page for computer lab information.

Can I get help with my home computer?

JJC does not provide technical support for a student's computer systems.

Who do I call for help? Is there a place students can get assistance?

If you have problems that cannot be solved with the information given in this document, you may fill out a contact us form.

You may also contact the Dean of Students at (815) 280-2761 or studentcode@jjc.edu. Their office is located in Campus Center, A-1100. View the Main Campus Map.

I didn't find an answer to my question, what now?

If you have problems that cannot be solved with the information given in this document, you may fill out a contact us form.

Back to Top

Graduation

Graduation Office, (815) 280-2459

When will I learn the status of my graduation application?

In approximately six to eight weeks you will receive a letter from the Graduation Office noting any deficiencies.

Who do I see if I have questions about the evaluation of my records for a degree or certificate?

Make an appointment to discuss the matter with the Vice President for Academic Affairs, located on the second floor of J-Building.

Do I need to contact the Graduation Office regarding any courses I add or drop after receiving the Registrar tentative approval letter?

Yes, as failure to do so may result in non-approval for graduation and delays in processing.

Do I have to participate in the graduation ceremony in May?

No, although participation is encouraged, it is not required.

Is there a cost for participation in the graduation ceremony?

Yes, there is a nominal fee for the cap and gown.

If I have not been approved or not completed deficiencies for the current graduation date, do I have to reapply for the next graduation date?

Yes, you must file another application with the Graduation Office.

Back to Top

Login / eResources

Tech Support Hotline, (866) 281-3638

I forgot my username / password. How do I get my account info?

You have one JJC username and one JJC password. Visit the password help page to look up your ID and/or username. Passwords are no longer being recovered. If you have forgotten your password you will need to create a new one.

The new student email format is "studentname@stu.jjc.edu" and you can choose to either keep the same password for both emails, or you can maintain separate passwords for each.

To have the same password for both accounts:

  • Reset your password through eResources, where the password will be synchronized between Live@edu and your Live@edu account.

To maintain a separate password for Live@edu:

  • Reset your password through eResources, where the password is synchronized between Live@edu and your Live@edu account. Then go to Live@edu, and reset your password there for your Live account.

Remember: once you change your password on the eResources side, it automatically changes your password to match on the Live@edu side. You will have to re-change your password on the Live@edu side if you want to keep it separate.

I know my password, why is it not working?

If you fail to enter your credentials correctly three times, your account may become locked. Visit the password help page, provide the requested information and perform the unlock account function. If that doesn't work, try closing and re-opening your browser. If neither of the above work, try changing your password.

If you are having Live@edu password problems:

  1. Go to the password help page
  2. Click on "Change my password" and follow the prompts
  3. New passwords must be 8-16 characters and include 3 of the following
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Special Characters (!@#$^&* but NO SPACES)
  4. Changing your password through eResources will automatically change your password for both your jdoe@jjc.edu AND your jdoe@stu.jjc.edu accounts. If you want to maintain the same password for both accounts, do nothing more. If you want to maintain different passwords for each account go to Live@edu and reset your password there.

    *Remember: once you change your password on the eResources side, it automatically changes your password to match on the Live@edu side. You will have to re-change your password on the Live@edu side if you want to keep it separate.

  5. If you continue to have password issues after trying the above steps, please contact the IT Help Desk Staff, Student 24/7 Support at 866-281-3638.

What is my student profile and how do I change it?

Your student profile shows personal data that is on file with JJC. Please visit the Registration Office, A-1020, to change any of this information. You should always bring a photo ID with you to any office you visit on campus.

What is eResources?

eResources provides a means for you to access your administrative records via the web. You can register for course sections, make payments, look at your academic history, manage your JJC computer account and access information about many of the other services provided by JJC. For more specific information, go to eResources and login, then view all your menu items. The menu(s) have all the functions available to you.

What is the difference between eResources and e-mail?

You are given two accounts when you apply for admissions and / or sign up for a college credit course. Though they are separate, you will only have ONE username and ONE password for both.

Your e-mail account gives you access to any e-mail messages you might receive from your instructors, fellow students or JJC. The account is created overnight.

Your eResources account enables you to access your student records via the Web as well as register and pay for your classes.

What's my eResources login, and how do I get a password?

You have one JJC username and one JJC password. Visit the password help page to look up your ID and/or username. Passwords are no longer being recovered. If you have forgotten your password you will need to create a new one.

Where do I get my login?

Please visit the password help page.

How do I change my password for eResources?

Please visit the password help page.

How do I get into my email when not on campus?

To connect to your Live@edu email account you can either go to the JJC email page, or you can go to http://login.live.com.

Can I use eResources if I have student restrictions?

Certain restrictions prevent you from using parts of eResources, especially the registration processes. If you have a restriction, such as a parking or library fine, please visit the appropriate office as soon as possible to resolve it. Failure to do so could prevent you from getting access to your records when you need them.

Back to Top

Records/Transcripts

Records Office, (815) 280-2290

How do I get my grades?

You can print a final grade report from the academic records section of the eResources Web pages or from one of the kiosks that are located at the Main Campus: Campus Center enrollment center, J-Building, E-Building, T-Building or at the City Center and North Campuses.

Where can I print out my schedule?

You can print your class schedule via the Web with eResources or at one of the several kiosks located on the JJC campuses. To print your schedule via the web:

  1. Go to eResources and login.
  2. Choose "Students Menu"
  3. Under "Registration" choose "My Class Schedule"

My insurance company needs proof that I am a full time student. What do I need to do?

Print an Enrollment Verification or Good Driver Discount form from the academic records section of the eResources Web pages or from one of the kiosks that are located on the Main Campus: J-Building, E-Building, T-Building or at the City Center and North Campuses. If this form needs to be signed take it to the Records Office in J-1042 at Main Campus. Be sure to bring any additional forms that your insurance company needs to have us sign, completed by you or your parents and signed if necessary.

Enrollment verification is also available through the National Student Clearing House (NSCH). The National Student Clearing House (NSCH) also provides degree verifications for employers.

Where can I get a copy of all the classes that I've taken without paying for an official transcript?

An "academic summary" (unofficial transcript) may be obtained from the academic records section of the eResources Web pages or from one of the kiosks that are located at the Main Campus: Campus Center enrollment center, J-Building, E-Building, T-Building or at the City Center and North Campuses.

The academic summary is a semester by semester printout of all the classes that the student has taken and the grades received. The academic summary shows grade point average semester by semester as well as current grade point average. The results of compass placement test scores, transcript evaluation from other colleges and other testing information may also be indicated on the academic summary.

What information does Joliet Junior College provide to outside sources and what are my privacy rights?

The student records policy of Joliet Junior College is governed by the Family Education Rights and Privacy Act (FERPA). No one will have access to nor will the college disclose any information from a student educational record without the written consent of the student except to personnel within the institution, to officials of other institutions in which the student seeks to enroll, to persons or organizations providing the student financial aid, to accrediting agencies carrying out their accreditation function, to authorized representatives of the federal and state governments for audit and evaluation of federal and state supported programs, to persons in compliance with a judicial order and to persons in an emergency in order to protect the health and safety of students or other persons. All of the exceptions are permitted under the Act.

See the FERPA web page for additional information and FERPA FORMS.

How do I apply for graduation?

Will my "D" grades earned at another college be accepted at Joliet Junior College?

Only if you had a "C" or better GPA in the semesters in which you earned the "D" grade; and if the course is a freshman - sophomore level course relevant to your degree program.

How does Joliet Junior College view repeat grades?

The Joliet Junior College transcript reflects all the course work completed at the college. Only the repeat grade is calculated into the GPA. Both the original and repeat grade course grades remain on the transcript; however it will reflect that the original class was repeated.

How do senior college/universities view a repeat grade?

It varies depending upon the college. Some colleges average the two grades on a repeat. Consult the college catalog or the college admissions representative for information.

Back to Top

Registration

Registration Office, (815) 744-2200

How do I register for classes?

New full time students should visit the new student page to apply first.

There are several ways to register for course sections at JJC. You can use our online eRegistration, schedule a group advising session to register, or by phone or in person through the Registration Office (Main and North Campus only). Please see the how to register page for more details.

Where do I find the courses available for registration for a selected term?

Go to eResources, go to the Students Menu, and under "Registration" choose "Search for Sections".

How do I check to see what classes I have successfully registered for?

  1. Login to eResources
  2. Go to Students Menu
  3. Under "Registration" Choose "My Class Schedule"

How do I see what classes I have taken so far?

  1. Login to eResources
  2. Go to Students Menu
  3. Choose "Academic Profile"
  4. Choose "My Academic Summary"

How do I add, drop, or change a course?

  1. Login to eResources
  2. Go to Students Menu
  3. Under "Registration" Choose "Register and Drop Sections"
  4. Choose "Drop Sections"

Please note: Once a section is past the refund date, (check your schedule for the refund date), you cannot drop it via eResources. You will not even see it under "Drop Sections". Please go to the Registration Office to drop your course section after the refund period.

What is eRegistration?

Express registration (eRegistration) is online registration - the quickest and most efficient way to sign up for course sections. To use it you must know the section's synonym OR the subject, course number, section number and term. Before you visit express registration you should research this information and have it all ready and decided. Then you just need to plug in the data and submit.

If you need help applying online, see the eRegistration page for a step by step guide.

How do I get my user name and password for eRegistration?

What is "Register for Sections"?

This is the place you will go to add and drop course sections. Within Register for Sections you can:

  • ADD course sections: add the section you want to your "preferred list of sections", which is similar to a shopping cart on many web sites. From that preferred list, you can enroll in the section. NOTE: sections cannot be added via eResources after the start date for that section has passed.
  • DROP sections: use this process if you want to drop (remove) a section or sections from your schedule. JJC does not allow students to drop sections via the web if the refund date for that section has passed. Instead, students need to visit the Main Campus Registration Office, J-1009, or the North Campus office.
  • SEARCH and register for sections: search for a course, then add it to your preferred list, and finally add the section to your schedule. This is a fairly slow process because several steps are involved.
  • EXPRESS REGISTRATION: the quickest and most efficient way to sign up for course sections. To use it you MUST know the section's synonym OR the subject, course number, section number and term. Before you visit express registration you should research this information and have it all ready and decided. Then you just need to plug in the data and submit.
  • REGISTER for previously selected sections: use this if you have already placed sections on your preferred list and would now like to register for those sections.

What do I choose under course levels when searching for a class?

If you are searching for a class, it is best to search based on subject and course number instead of course levels. The course levels option is useful when working with degree audit, and not as useful for course section inquiries.

Why is a computer-based class shown as a lecture class in the "Search for Course Sections" (real-time)?

(Note: there are a number of classes that use computer software as a main component of instruction that are not noted in the class descriptions)

Sections come in two categories, lecture and labs. If a course section was traditionally done in a classroom setting it is classified as a lecture even if it is now delivered over the Web. If you are looking at the course description available through "Search for Sections", you are seeing information pertaining to all sections of a course and not necessarily just for that one section.

Where is the JJC college catalog?

Online PDF versions of the JJC college catalog are available at our catalog page.

Back to Top

Bill Payment

Student Accounts and Payments, (815) 280-6688

How can I make a payment?

Full payments can be made in person, by mail, over the phone or online. If you need to spread your payments out over a period of time, JJC offers a payment plan option through NBS, JJC's tuition management program.

What is the NBS payment plan? How do I use it?

NBS is a way to spread your JJC payments out over time. There is a non-refundable fee for this service. Please visit the NBS page to learn more.

How can I find out my tuition balance?

  1. Login to eResources
  2. Go to Students Menu
  3. Under "Financial Information" choose "Account Summary"

I dropped a class, when can I expect my refund?

Refunds are generated approximately two weeks AFTER classes have begun. If payment was received by cash or check, a refund check will be mailed. If the student's account was paid by credit card, a credit will be issued back to the same credit card. However, if the student owes the school (such as deferred payment or bookstore loan) their debts will be deducted from their refund. If the student has a 750 severity level restriction, the student's refund will be held until the restriction is taken care of.  Student Accounts and Payments does not hold any type of student refund checks for pick up.

Can I get a payment plan during the summer?

Payment plans are only offered for the fall and spring semesters.

Back to Top