Service Center
Main Campus: J-1002
Phone: (815) 280-6688
Fax: (815) 280-6776
Email: service.center@jjc.edu

Hours:
Monday-Thursday: 7:30am - 7:30pm
Friday: 7:30am - 4:30pm
Saturday: 8:00am - 12:00pm (closed summer)

Bill Payment FAQ 

Instructor helping students 

How can I make a payment?

Full payments can be made in person, by mail, over the phone or online. If you need to spread your payments out over a period of time, JJC offers a payment plan option through FACTS, JJC's tuition management program.

What is the FACTS payment plan? How do I use it?

FACTS is a way to spread your JJC payments out over time. There is a non-refundable fee for this service. Please visit the FACTS page to learn more.

How can I find out my tuition balance?

  1. Login to eResources
  2. Go to Students Menu
  3. Under "Financial Information" choose "Account Summary"

I dropped a class, when can I expect my refund?

Refunds are generated approximately two weeks AFTER classes have begun. If payment was received by cash, check or via Nelnet FACTS payment plan, a refund check will be mailed to the current address in the system. Please be sure your address information is current within our system (contact admission@jjc.edu for address corrections). If the student's account was paid by credit/debit card, a credit will be issued back to the same credit/debit card.

However, if the student has a financial obligation still owed to the school (ex: tuition; book voucher; fines; ) their debts will be deducted from their refund. Refunds will not be generated if a student has a restriction placed on their account until the restriction is resolved with the appropriate department.

The Service Center does not hold any type of student refund checks for pick up.

Can I get a payment plan during the summer?

Payment plans are only offered for the fall and spring semesters.

© 2010 Joliet Junior College

Joliet Junior College
1215 Houbolt Road, Joliet, IL 60431-8938
Phone: (815) 729-9020