- Part 6 - Program History 

6. Overview components of the tutor program to be certified

Please provide an overview, one to two pages, explaining how your tutor training program fulfills the requirements of the level or levels checked. The purpose of this overview is to provide the committee members with the appropriate background information necessary to certify your program.

6a. Program History

The Academic Skills Center (ASC) at Joliet Junior College came into being in 1969. I learned of its origins through the October 1978, Volume III, Number 2 edition of the "Writing Lab Newsletter," a publication produced by the Department of English at Purdue University in West Lafayette, Indiana. An article focusing on the ASC explained that in 1978, the program was in its ninth year of operation and offered the following services:

  • Developmental courses in reading and writing
  • Assistance to ABE (Adult Basic Education), GED (General Education Development), ESL (English as a Second Language), and CETA (Comprehensive Employment and Training Act) students
  • Tutoring for accounting, math, and chemistry
  • Support with writing, reading, study skills, research, and speech problems
  • Faculty workshops, readability reports on textbooks, small group student registration in career departments, informal counseling, residual placement testing, and tutoring for CLEP (College-Level Examination Program), GRE (Graduate Record Examinations), LSAT (Law School Admission Test), TOEFL (Test of English as a Foreign Language) tests, etc.

The total yearly budget for 1976-1977 was approximately $67,000 and included salaries for two full-time tenured members of the English Department (one writing instructor and one reading instructor), one full-time secretary, and a few part-time student tutors and clerical help.

Admittedly, much of the history of this department was lost due to retirements and resignations. In January 2007, the ASC merged with the Student Accommodations and Resources Department (StAR) for a short time and was under the management of Jacque Klika. In 2008, Joliet Junior College restructured and hired Deans. Karl Brooks, the Dean of Student Success, began overseeing the ASC/StAR Department in addition to other areas including Career Services, Counseling, and Project Achieve, a TRIO grant program. 27 months after the original merge, the two departments were again separated due to the sheer volume of students as well as other departmental demands.

This logical and strategic decision resulted in the hiring of a new manager in March 2009. Stephanie Braun was hired as the new ASC Manger and Jacque Klika maintained oversight of the StAR Department. This separation was well received and allowed both managers to further develop their departments.

The Writing and Reading Center (WRC), originally named the Writing Center, originated in 2002 to fill a perceived gap in writing tutoring services at Joliet Junior College. Founded by Stacey Murphy, Assistant Professor of English, and Tamara Brattolli, Associate Professor of English, the center temporarily shared a space with the Math Learning Center. Later the center moved to its current location in C-2001. Over the years, the leadership rotated among full-time English and World Languages faculty:

  • 2002 - Writing Center is founded by Stacey Murphy and Tamara Brattolli, Writing Center Coordinators.
  • 2004 - Lisa Sandoval replaces Stacey Murphy.
  • 2007 - Kerry Lane temporarily replaces Tamara Brattolli. Reading tutoring is temporarily offered.
  • 2008 - Lisa Sandoval steps down and Tamara Brattolli becomes the sole Writing Center Coordinator.
  • 2010 - Tamara Brattolli resigns and for the first time the leadership of the Writing Center comes from outside of the English and Foreign Languages Department. Academic Skills Center Manager, Stephanie Braun, begins coordinating Writing Center activities under the direction of Dean of Arts and Sciences, Bette Conkin. SARS scheduling and reporting software replaces the existing Microsoft Word and Microsoft Excel tracking.
  • 2011 - The Writing Center is renamed the Writing and Reading Center as reading tutoring is reintroduced to the center. Kerry Lane returns to the Writing Center as the Writing and Reading Center Liaison, a new position designed to be highly collaborative with the Academic Skills Center, the English and World Languages Department, the Dean of Arts and Sciences, and elsewhere throughout the college. For the first time in the center's nine-year history, WRC services extend beyond Main Campus to the Romeoville Campus.

The LEAP (Learning English for Academic Purposes) Center, created in 2008, was an offshoot of the Writing Center (now Writing and Reading Center) and was designed specifically to assist non-native speakers with reading, writing, grammar, and listening. Effective in the fall 2010 semester, the English for Academic Purposes curriculum was created within the English and World Languages Department to "prepare non-native speakers of English with the academic skills and strategies integral to their success in future undergraduate and graduate studies." (Joliet Junior College English and World Languages Department, "English for Academic Purposes," Joliet Junior College, http://www.jjc.edu/academics/divisions/arts-sciences/english-world-lang/eap/Pages/default.aspx; accessed 14 October 2011). The LEAP Center represented the tutorial assistance for this new curriculum. Originally located in a classroom in the B-building, the LEAP Center now geographically resides within the Office of Multicultural Student Affairs located on the first floor of the new Campus Center (A-building).

  • 2008 - LEAP Center is founded by Roxanne Munch, Chair of English and World Languages Department; Barb Stanek-Salvestrini, Associate Professor, ESL/Developmental Education; and Brian Coley, part-time LEAP tutor and adjunct instructor in English and World Languages Department to meet the academic English needs of non-native speakers.
  • 2010 - LEAP Center extends services to Romeoville Campus. SARS scheduling and reporting software replaces the existing paper-based tracking and scheduling system.
  • 2011 - LEAP Center extends services to City Center Campus. In August, the LEAP Center relocated from B-2003 to the Office of Multicultural Student Affairs. This student-centered move was the result of close collaboration among the Writing and Reading Center, the LEAP Center, the Academic Skills Center, and the Office of Multicultural Student Affairs.

6b. Program Objectives

It is the Academic Skills Center's mission to actively participate in JJC's overarching mission to promote lifelong learning by adhering to high standards when facilitating course placement, furnishing an appropriate and consistent testing environment, offering effective tutoring, providing courteous customer service, and continuously evaluating and improving upon existing policies and procedures.

It is the mission of the Writing and Reading Center and the Learning English for Academic Purposes (LEAP) Center to help all JJC students learn to apply the skills they need to write and read effectively in college and professional environments. The LEAP Center specifically targets non-native speakers in this endeavor.

6c. Reporting Lines

6d. Sources of Funding

Academic Skills Center Budget - FY 2011
Professional Tutors - Hard Dollars $59,045.00
Professional Tutors - Carl Perkins Grant Dollars $45,000.00
Student Worker Receptionists and Tutors - Hard Dollars $56,700.00
Instructional Supplies - Tutor Training and Promotion - Hard Dollars $1,751.00
Membership Dues - Hard Dollars $525.00
Total $163,021.00

Writing and Reading Center and LEAP Center - FY 2011
(Within English and World Languages Budget)
Professional Tutors - Hard Dollars $56,000.00
Student Worker Receptionists - Hard Dollars $10,400.00
Total $66,400.00

6e. Services and Students Served

Academic Skills Center - All Joliet Junior College students including dual-credit students are eligible for free tutoring. Currently, we offer in-person and/or online tutoring for over 200 different courses. Additionally, students may receive in-person or online ACT COMPASS preparation in reading, writing, and math; GED preparation for reading, writing, science, math, social studies, and the constitution test; and TEAS preparation (Test for Essential Academic Skills - Allied Health entrance exam for Nursing, Radiology Technology, and Veterinary Technology). Academic Workshops including Test-Taking Tips, Organizational Skills, Time Management, and Basic Learning Styles are also offered to JJC students. Our newest Academic Workshop includes Technology Tutoring whereby new students learn how to check JJC email, access information and register for classes on the myJJC Portal, and use the iCampus system for online and hybrid courses. This type of tutoring will be incorporated into the New Student Orientations for Spring 2012. Another offering of this department includes the use of ASC Learning Aids including bones, biology slides, heart model, brain model, and accounting book with answers. Students make appointments to use these materials for study. Below are the statistics for total students seen for tutoring, reviews, workshops, and study aids for the current and previous four fiscal years.

Academic Skills Center:
Total Students Seen for Tutoring, Reviews, Workshops, and Study Aids

Month

FY 2008

FY 2009

FY 2010

FY 2011

FY 2012

July

22

0

24

456

224

August

27

11

55

412

553

September

130

176

455

1,150

808

October

175

193

487

909

977

November

136

114

330

637

1,032

December

49

99

211

446

491

January

84

24

206

471

649

February

164

79

433

845

983

March

117

95

425

1,125

774

April

202

95

451

857

964

May

27

29

167

590

June

0

0

339

533

Total

1,133

915

3,583

8,431

7,455

Writing and Reading Center - All Joliet Junior College students are eligible to receive writing and reading comprehension assistance from the Writing and Reading Center. This center is not limited to only those students enrolled in English courses. In addition to one-on-one tutoring for all JJC coursework assignments, students can also schedule appointments or drop-in for help with other writing exercises including job applications, resumes, cover letters, scholarship applications, four-year-institution application essays, and other similar non-course-related items. Workshops including (1) Distinguishing between fact and opinion, (2) Making inferences, (3) Identifying the main idea, (4) Notetaking tips, (5) Incorporating quotes, (6) Scholarship essays, (7) Active reading and textmarking, and (8) How to write for a timed essay, are yet another service offered to students throughout the semester. Below are the statistics for total students seen for tutoring, workshops, and open house events for the current and previous four fiscal years.

Writing and Reading Center:
Total Students Seen for Tutoring, Workshops, and Open House Events

Month

FY 2008

FY 2009

FY 2010

FY 2011

July

40

54

84

45

August

39

7

20

16

September

209

207

277

272

October

220

327

285

250

November

140

205

234

266

December

43

138

154

295

January

128

0

107

185

February

188

246

289

298

March

142

153

323

420

April

257

249

358

402

May

30

76

99

154

June

27

79

53

152

Total

1,463

1,741

2,283

2,755

Learning English for Academic Purposes (LEAP) Center - The LEAP Center offers a safe environment whereby non-native speakers have an opportunity to practice English in terms of reading, writing, grammar, and listening. Below are the statistics for total students seen for tutoring for the current and previous fiscal year.

Learning English for Academic Purposes:
Total Students Seen for Tutoring, Workshops, and Open House Events

Month

FY 2011

July

0

August

0

September

17

October

18

November

10

December

3

January

18

February

39

March

49

April

55

May

18

June

20

Total

247

6f. Program location and facility

The ASC, WRC, and LEAP centers are all primarily located at JJC's Main Campus on 1215 Houbolt Road in Joliet, Illinois. The ASC has five tutoring rooms with four chairs, a counter, and a computer in each room. Students participating in tutoring sessions in these spaces must first check in at the ASC front counter. ASC tutoring also takes place at various locations throughout campus including (CADD labs, CIOS labs, EEAS labs, Music practice rooms, Nursing Simulation Lab, and as part of the New Student Orientation). The WRC is a standard-sized classroom with six computers lining two walls, three small round tables for discussion, and a reception area for greeting, checking in, and scheduling tutees. The LEAP Center is an office with a desk, computer, three laptops, and a small round table. LEAP tutees check in at the OMSA reception desk. All student interactions at all three centers are tracked using the SARS-GRID program. Below is a chart depicting location of services.

 

Main Campus


(Student population roughly 16,000)

ASC LEAP WRC

Presence at Main Campus in A-1138 (Testing and Tutoring Center)

Presence at Main Campus in A-1108 (Office of Multicultural Student Affairs) Presence at Main Campus in C-2001 (Writing and Reading Center)
  • ACT COMPASS preparation
  • Accounting
  • Anthropology
  • Art
  • Astronomy
  • Biology
  • CADD - CADD Lab
  • Chemistry
  • Child Development
  • Computer
  • Science - CIOS Lab
  • Economics
  • Education
  • Electrical/ Electronic Automated Systems - EEAS Lab
  • Emergency Medical Services
  • Engineering
  • English
  • Fire Science
  • GED preparation
  • Geography
  • Geology
  • Heating, Ventilation, and Air Conditioning
  • History
  • Industrial Maintenance Technology
  • Management
  • Marketing
  • Mathematics
  • Music - Practice Rooms
  • Nursing - Nursing Simulation Lab
  • Office Systems/ Technology - CIOS Lab
  • Physics
  • Political Science
  • Psychology
  • Sociology
  • Spanish
  • TEAS preparation
  • Technology tutoring - Now adopted as part of the New Student Orientation
  • Vet Tech

 

Romeoville Campus

(Student population roughly 4,000)

ASC LEAP WRC
Presence at Romeoville Campus in Learning Resource Center Presence at Romeoville Campus in Learning Resource Center Presence at Romeoville Campus in Adjunct Office
  • ACT COMPASS preparation
  • Accounting
  • Biology
  • Chemistry
  • Child Development
  • Computer Science
  • Education
  • Emergency Medical Services
  • English
  • GED preparation
  • Geology
  • Management
  • Marketing
  • Mathematics
  • TEAS preparation
  • Technology tutoring

 

City Center Campus

(Adult Education Campus)

ASC LEAP WRC

Presence at City Center Campus in CC-303

Presence at City Center Campus in CC-303 No presence at City Center Campus
  • ACT COMPASS Prep
  • GED preparation
  • Technology Tutoring

 

Frankfort Education Center

(Student population roughly 1,000)

ASC LEAP WRC

Presence at Morris Education Center in available classroom

No presence at Frankfort Education Center No presence at Frankfort Education Center
  • ACT COMPASS Prep
  • Accounting
  • Biology
  • Economics
  • GED preparation
  • Mathematics

 

Online Services

 

ASC LEAP WRC
  • Subject Tutoring - Outsourced through Smarthinking - ST
  • Test prep and technology tutoring - PowerPoints, PDFs, and interactive websites - JJC

No online presence

No online presence

  • ACT COMPASS Prep (JJC)
  • Accounting (ST)
  • Biology (ST)
  • Chemistry (ST)
  • Economics (ST)
  • English (ST)
  • GED preparation (JJC)
  • Mathematics (ST)
  • Physics (ST)
  • Spanish (ST)
  • TEAS preparation (ST)
  • Technology tutoring (ST)

6g. Training guidelines

This includes administration, selection, hours, tracking, and evaluation.

Administration

Most training sessions are conducted by Stephanie Braun, Academic Skills Center Manager.

Education

  • Master of Science, May 2007
    Illinois State University, Normal, IL
    Major: History
    Graduate Certificate: Women's and Gender Studies
    Cumulative GPA: 4.0/4.0
    Masters Thesis Working Title: "The Battered Women's Shelter Movement: Fundraising and Politics from 1970 to the Present"
  • Bachelor of Science, May 2005
    Illinois State University, Normal, IL
    Major: History Secondary Education
    Cumulative GPA: 4.0/4.0
  • Bachelor of Science, May 2002
    Northern Illinois University, DeKalb, IL
    Major: Marketing
    Emphasis: Direct Marketing
    Cumulative GPA: 3.38/ 4.0

Papers and presentations

  • My article, "Online Makeup Test Submissions," was published in the National College Testing Association Newsletter, the NCTA Testing Times No. 4 (Fall 2011).
  • At the Midwest Region Ninth Annual COMPASS and Assessment Conference held April 15-16, 2010, I presented "Campus-Wide Collaboration for Test Center Success."
  • At the Tenth Annual Women's Studies Symposium held April 8, 2005, I was selected to present my paper, "Healing the Battered Woman: Grassroots Illinois Advocates, 1970-1990."
  • My article, "The Roots of Multiculturalism," was published in Recounting the Past: A Student Journal of Historical Studies at Illinois State University No. 10 (Spring 2004).

Awards

  • Awarded the Jo Stworzyjanek Award for Collaboration at Joliet Junior College, 2010
  • Awarded the Helen M. Cavanagh Award for Best Master's Thesis in American and World History, 2007
  • Awarded the Helen M. Cavanagh Award for Best Master's Student in the History Department, 2007
  • Awarded a paid Graduate Assistantship in the Department of History (Illinois State University), 2005-2007

Tutoring and education experience

  • Academic Skills Center - Manager
    Joliet Junior College in Joliet, IL
    March 2009-Present
  • Center for Learning Assessment - Assistant Manager
    Waubonsee Community College in Sugar Grove, IL
    July 2007-March 2009
  • Testing and Tutoring Center - Master Tutor
    Heartland Community College (CRLA Certified) in Normal, IL
    August 2005-July 2007
  • Student Teacher for American Government, Current Events, and Modern History
    Clinton High School in Clinton, IL
    Spring 2005
  • Education Department - Intern
    McLean County Museum of History in Bloomington, IL
  • Academic Skills Center - Peer Tutor
    Joliet Junior College in Joliet, IL
    January 2003-June 2003
  • Honors Program - Peer Advisor
    Northern Illinois University in DeKalb, IL
    August 2001-May 2002

Selection

Tutors must meet the following criteria to be considered for hire:

    • High school diploma or equivalent
    • Cumulative GPA of 3.0 (Students with a cumulative GPA below 3.0 must come highly recommended by their instructors for the courses they plan to tutor. These recommendations will be taken into consideration on a case-by-case basis and all tutor hirings are at the discretion of the ASC Manager. As a contingency of hire, these students must work with the ASC Manager to create an academic plan to increase their GPA each semester they are employed at the ASC.)
    • A or B in course(s) to be tutored
    • Academic Skills Center Manager approval
    • Ability to communicate effectively with students/faculty
    • Ability to work with minimum supervision
    • Ability to maintain confidentiality in accordance with FERPA guidelines
    • Patience and problem-solving abilities
    • Willingness to accept responsibility

Hours

Level One requirements include the following:

  • 10.5 hours of tutor training
    • These occur monthly during the fall and spring semesters.
  • 25 hours of tutoring
    • This information is captured through the SARS-GRID program.

Level Two requirements include the following:

  • 11 hours of tutor training
    • These occur monthly during the fall and spring semesters.
  • 25 hours of tutoring
    • This information is captured through the SARS-GRID program.

Tracking

Attendance to all tutor trainings and tutoring sessions are tracked through the SARS-GRID program.

Evaluation

Tutors are evaluated differently at each session; some may entail role-playing while others may involve a short quiz. Tutors evaluate the program by completing the Tutor Training Evaluation form.

6h. How do I generally conduct training?

  • Group size varies from 10-30
  • Meeting frequency - one training session per month
    • Each training session may include 2-3 training topics and generally lasts 2-3 hours.
  • Types of presentation include the following:
    • Discussion
    • Guest speakers
    • Online activities

Click here to view Part 7 of the CRLA Application.

© 2012 Joliet Junior College

Joliet Junior College
1215 Houbolt Road, Joliet, IL 60431-8938
Phone: (815) 729-9020