Academic Computing Office
Main Campus: J-3009
Betty Zarske
Academic Computing Lab Supervisor
Phone: (815) 280-2637
Email: bzarske@jjc.edu

Office Hours
Monday – Thursday: 7:00am – 8:00pm
Friday: 7:00am – 3:30pm

Academic Computing FAQ

Two students standing together

Why can't I open an attachment from (Hotmail, Yahoo, Gmail, etc)?

Many of these mail programs require you to download the attachment to the desktop before opening it. Of course, you must have the appropriate software to open the file, too.

Where do I insert my USB drive?

The location of USB ports varies by machine. Look for a flat rectangular opening. If you're in a lab, ask the lab assistant for help.

Why can't I print (usually after sending the print job several times)?

You must be patient when printing on a network, especially when printing a file with a lot of graphics. Do not keep resending the print job - that only makes the problem worse. Open the printer control panel and see if your job is in the queue. If it is, and you've been waiting more than 5 minutes, ask a lab assistant for help.

Where can I use a 750 zip disk?

T-2021, T-2028, and T-2071 have 750s. See the hardware page for more information.

The data projector machine doesn't have an (XYZ) drive. How can I show my class project?

The easiest way to get your project to the machine is to e-mail it to yourself, then download it from your e-mail to that machine's desktop.

My class project is on my laptop. How can I use the data projector?

The easiest way to get your project to the machine is to e-mail it to yourself, then download it from your e-mail to that machine's desktop.

Can someone help me with this assignment using (Excel, PowerPoint, etc)?

For short questions, the lab assistants can provide some guidance. However, they are not tutors. If you need more than a couple minutes help, we suggest you make an appointment with one of the tutorial services on campus: Academic Skills Center, STAR, or Project Achieve.

Why can't Word open my file?

Take your disk to J-3002. We have multiple word processing programs and can translate just about any file to Word format.

Where can I burn a CD/DVD?

Assuming you won't be violating any copyright laws, the lab assistants in J-3002 and J-3036 can burn a disk for you.

Where can I make color copies/printouts/overheads?

J-3002 has a color laser jet. Color printouts are 25 cents per page. A copy machine for student use is located outside D-1010. See the lab assistant in J-3002 for making overhead transparencies.

Where can I find MS Works?

JJC doesn't support MS Works. However, we can translate your file to Word format in J-3002. We suggest that you use the 'File' - 'Save As' tool in Works or WordPerfect to save your file as a Rich Text Format (.rtf) file. Any word processor will open that file type.

© 2008 Joliet Junior College

1215 Houbolt Road, Joliet, IL 60431-8938
Phone: (815) 729-9020