Help Desk Ticket Number 

Which technician worked on your system?

            - Armando D'Onorio Chuck Cheffer Dan Kerrigan Dan Sawin David Johnson Helen Bernier Jeff Boudreau Jackie Prebe Judie Clark Karen Cirricione Mark Krueger Matt Lilek Matt Ratleph Mike Larsen Mike Nowak Mike Watkins Nathan Borg Otto Stuckmaier unknown                           

How long did it take us to contact you regarding your problem?

            - Not Needed - Issue Resoved on First Call Immediately 1 Hour Same Day Next Business Day Several Days More Than 5 Business Days Never Contacted

How long did it take us to resolve your problem?

            - Not Applicable - Issue Resolved On First Call 1 Hour Same Day Next Business Day Several Days More Than 5 Business Days Never Contacted

From your perspective, was the problem resolved in a timely manner?

Yes No Somewhat

 

Was the problem resolved to your satisfaction?

Yes No Somewhat

Were you treated courteously and respectfully?

Yes No Somewhat

How would you rate the skills of the technician that worked on your system or assisted you?

            - 1 (terrible) 2 (poor) 3 (ok) 4 (good) 5 (excellent)

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