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Faculty and Staff


Facstaff
Login to Faculty/Staff Office 365 Email
ex:username@jjc.edu

rds
Connect to Microsoft Remote Desktop
Information on setting up Microsoft RDS:

For Android, For iOS, For OS X

eResources

ID/Username/Password Help

Records and Registration

Records & Registration FAQs and links to forms
can be found on my.jjc.edu
.

Follow the link above for:

  • Change of Final Grade Form
  • Attendance Forms
  • Instructor Initiated Withdrawal Form

 

 

Password Help

  • Password Registration

    1. Navigate to https://pwregistration.jjc.edu
    2. You will be immediately prompted to enter your username and password.
    • If you are off-campus, you will need to type the domain (JOLIET\) before your username:
      image of log-in prompt for password registration
    1. After successfully signing in, you will be greeted by the Password Registration Portal:image of welcome screen for the Password Registration Portal
    2. Click "Next," and you will be prompted to enter your current password:
      • Make sure that the system correctly identified you by looking at the "(logged in as:)" dialogue above the "Password:" field
        • The first log in was to verify that you had rights to access Joliet Junior College resources (i.e. that you are a student, faculty or staff member). This second log in is to get you into the Password Registration portal.
        • This process is intentional and ensures greater security.image of verification of password for JJC Resources
    3. Click "Next," and you will be prompted to answer security questions:
      1. These questions are generated randomly on loading the page to ensure that every user has a unique set of questions, though some may overlap.
      2. It is only necessary to answer 4 out of the 10 questions presented.
      3. Each answer must contain at least 4 characters and no two answers may be the same.image of prompt to enter security question answers
    4. Answer the questions you choose and click "Next."
    5. Assuming that your answers met the criteria specified above, you will be greeted by the registration success page:
      image of registration success screen for JJC resources

  • Resetting Your Password

    This guide assumes completion of the Password Registration process. If you have not completed those steps you will not be able to reset your password.

    1. Navigate to https://pwreset.jjc.edu
       
    2. You will be immediately prompted to enter your email address:
      image of reset your password log-in screen, asking for your email address
    3. Next, you will be prompted to answer your security questions:
      1. Note that there are only two questions displayed and only one answer is necessary for password reset, though we answered four earlier.
      2. The four questions are randomized for security reasons and only two are displayed.
        image of prompt asking you to answer security questions
    4. Assuming that you answered the questions correctly, you will be prompted to change your password:
      • Note the length, precedence and complexity rules:
        1. Passwords must be at least eight characters
        2. You cannot use any of the previous 3 passwords set
        3. Uppercase characters of the English language (A-Z)
        4. Lowercase characters of the English language (a-z)
        5. Base 10 digits (0-9)
        6. Special characters: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
          image of screen asking you to enter your new passwords
    5. Assuming that the length, precedence and complexity rules are met and that the passwords matched, you will be greeted by the Password Reset success page:

    image of confirmation that your password has been reset

     

Login / eResources

Tech Support Hotline, (866) 281-3638

  • What is my password?

    Your account is created 24 to 72 hours after applying to JJC.

    To begin using your account, you must set your password at the Password Registration.

    If you've lost or forgotten your password, you must change your password.

  • I forgot my username / password. How do I get my account info?

    You have one JJC username and one JJC password. Visit the password help page to look up your ID and/or username. Passwords are no longer being recovered. If you have forgotten your password you will need to create a new one.

    If you have opted in to the new student email, the format is "studentname@stu.jjc.edu" and you can choose to either keep the same password for both emails, or you can maintain separate passwords for each.

    To have the same password for both accounts:

    •     Reset your password through eResources, where the password will be synchronized between Live@edu and your Live@edu account.

    To maintain a separate password for Live@edu:

    •     Reset your password through eResources, where the password is synchronized between Live@edu and your Live@edu account. Then go to Live@edu, and reset your password there for your Live account.

    Remember: once you change your password on the eResources side, it automatically changes your password to match on the Live@edu side. You will have to re-change your password on the Live@edu side if you want to keep it separate.

  • I know my password, why is it not working?

    If you fail to enter your credentials correctly three times, your account may become locked. Visit the password help page, provide the requested information and perform the unlock account function. If that doesn't work, try closing and re-opening your browser. If neither of the above work, try changing your password.

    If you are having Live@edu password problems:

    1. Go to the password help page
    2. Click on "Change my password" and follow the prompts
    3. New passwords must be 8-16 characters and include 3 of the following
      • Uppercase letters
      • Lowercase letters
      • Numbers
      • Special Characters (!@#$^&* but NO SPACES)
    4. Changing your password through eResources will automatically change your password for both your jdoe@jjc.edu AND your jdoe@stu.jjc.edu accounts. If you want to maintain the same password for both accounts, do nothing more. If you want to maintain different passwords for each account go to Live@edu and reset your password there.
       

      *Remember: once you change your password on the eResources side, it automatically changes your password to match on the Live@edu side. You will have to re-change your password on the Live@edu side if you want to keep it separate.

    5. If you continue to have password issues after trying the above steps, please contact the IT Help Desk at 815-280-2222.

  • What is my student profile and how do I change it?

    Your student profile shows personal data that is on file with JJC. Please visit the Registration Office, J-1009, to change any of this information. You should always bring a photo ID with you to any office you visit on campus.

  • What is eResources?

    eResources provides a means for you to access your administrative records via the web. You can register for course sections, make payments, look at your academic history, manage your JJC computer account and access information about many of the other services provided by JJC. For more specific information, go to eResources and login, then view all your menu items. The menu(s) have all the functions available to you.

  • What is the difference between eResources and e-mail?

    You are given two accounts when you apply for admissions and / or sign up for a college credit course. Though they are separate, you will only have ONE username and ONE password for both.

    Your e-mail account gives you access to any e-mail messages you might receive from your instructors, fellow students or JJC. The account is created overnight.

    Your eResources account enables you to access your student records via the Web as well as register and pay for your classes.

  • What's my eResources login, and how do I get a password?

    You have one JJC username and one JJC password. Visit the password help page to look up your ID and/or username. Passwords are no longer being recovered. If you have forgotten your password you will need to create a new one.

  • Where do I get my login?

    Please visit the password help page.

  • How do I change my password for eResources?

    Please visit the password help page.

  • Can I use eResources if I have student restrictions?

    Certain restrictions prevent you from using parts of eResources, especially the registration processes. If you have a restriction, such as a parking or library fine, please visit the appropriate office as soon as possible to resolve it. Failure to do so could prevent you from getting access to your records when you need them.

Office 365

Microsoft Office 365 is a collection of collaboration and productivity tools provided through the cloud, permitting students to work together with access to e-mail, calendars, Office Web Apps, Office Desktop versions and Lync on most devices.

  • Student Email bonus programs

    Can O365 2016 be installed while I currently have O365 2013 installed on my machine?
    Yes.

    Do I need to deactivate or uninstall O365 2013 if I install O365 2016?
    No. There is no need to deactivate or uninstall O365 2013.

    Is the upgrade from O365 2013 to O365 2016 automatic?
    The upgrade is not automatic. The end-user must select to Update Office from within an Office application, such as Word, to begin the upgrade. (Yellow notification bar below the Ribbon)

    You can install these office programs on 5 different devices for free.
    Watch the easy how to video here.

  • Can I have both an Office 365 Home Premium subscription and an JJC Office 365 subscription?

    Your Microsoft account can only have one active subscription.

  • Will my e-mail address change with Office 365?

    No, your e-mail address will remain the same - username@stu.jjc.edu

  • Will the Office 365 mail service work at off-campus locations?

    Office 365 is available to JJC users anywhere in the world, provided the device you are using has a successful connection to the internet. Enter username@stu.jjc.edu in the dialog sign-in dialog box along with your password.

  • I'm having problems installing the office programs on my home devices

    Troubleshoot your Office installation

    When you're installing, you may get a "Something went wrong..." error. Or, if you get some other error, see General troubleshooting for installing Office 2013 and Office 365.

    After you have Office installed, try creating a few documents. If an Office program looks blurry, displays as all black or all white, the screen flickers, or looks different on different computers, see Office 365 doesn’t look right.

    More information

    You may have noticed that how you get the latest version of Office is different from Office 2010 or Office 2007. The latest version of Office with Office 365 is offered as a subscription. Also the Office applications are packaged together for faster download and installation. Once you've installed Office, you can delete the short-cuts to the programs that you don't need. If you need to, you can run different versions of Office products, like Excel 2013 and Excel 2010, side-by-side on the same computer.

    You can install the latest version of Office on up to five computers that you use. After you've completed the installation, make sure you have automatic updates turned on.

    Depending on your operating system, here's what Office includes:

    • Office on your PC includes Access, Excel, Lync, OneNote, Outlook, PowerPoint, Publisher, and Word.
    • Office on your Mac includes Excel, Outlook, PowerPoint, and Word.

    Also know that:

    • Mac users can install Lync separately.

    NOTE: You can also install the latest version of Office on your Surface Pro. You'll have all the same programs as Office on a PC.

    You can also use Office 365 with Office 2010 or Office 2007 or Office for Mac 2011. use SkyDrive Pro for your work documents. Learn more about getting started with Office 365 and Office Web Apps in Office 365, and how to use Office 365 on mobile devices.

  • Microsoft Office Mobile for iPhone Help

  • Can I check my email using my mobile phone?

    Yes. There are a few ways to check JJC Office 365 email using an Internet-enabled mobile phone:

    The following are general settings for your mobile device or email software in order to utilize student email. The following should include all the information you will need to fill in other than your own username (be sure to enter your full email address, i.e. username@stu.jjc.edu) and password.

    Mobile Devices (Smart Phones/Tablets)

    Exchange ActiveSync (do not choose POP or IMAP):

    • Account type: Microsoft Exchange / Exchange ActiveSync / Corporate Sync
    • Server name: m.outlook.com [if this does not work, try pod51000.outlook.com]
    • Domain: blank

    Computers (Desktops/Laptops)

    "Outlook Anywhere" (supported on Windows in Microsoft Outlook 2007 or later):

    • Exchange Proxy Settings: pod51000.outlook.com
    • IMAP (supports all mail folders and keeps mail on server):

    Incoming:

    • Server name: pod51000.outlook.com
    • Secure connection: SSL
    • Port 993

    Outgoing:

    • Server name: pod51000.outlook.com
    • Secure connection: STARTTLS or TLS
    • ***Server Requires Authentication
    • Port 587

    POP (supports only main Inbox folder and downloads mail to your computer):

    Incoming:

    • Server name: pod51000.outlook.com
    • Secure connection: SSL
    • Port 995

    Outgoing:

    • Server name: pod51000.outlook.com
    • Secure connection: STARTTLS or TLS
    • ***Server Requires Authentication
    • Port 587

  • What is the difference between eResources and e-mail?

    You are given two accounts when you apply for admissions and / or sign up for a college credit course. Though they are separate, you will only have ONE username and ONE password for both.

    Your e-mail account gives you access to Office 365 and any e-mail messages you might receive from your instructors, fellow students or JJC. The account is created overnight.

    Your eResources account enables you to access your student records via the Web as well as register and pay for your classes.

  • Who can access 365?

    Currently ONLY JJC students that are NOT Faculty or Staff Members have access to 365.

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