Frequently Asked Questions


  • What is iCampus?

    iCampus is JJC's Distance Learning Department. iCampus courses (online and hybrid) allow students to complete all or a significant portion of their course work off-campus in an online environment using educational technology over the Internet.

    Canvas is the Internet-based, easy-to-use virtual classroom system where students view presentations, read class assignments, submit coursework, and discuss course topics with instructors and fellow students. Canvas can be accessed from the JJC web site by clicking the Tools menu in the upper right corner of any page or by visiting iCampus directly.

  • How do online courses work at JJC?

    JJC's online courses are not self-paced. Assignments (quizzes, discussions, etc.) are detailed in the syllabus and are required to be completed by their due dates. Students enrolled in an online course do not attend class on-campus; however, some online courses may require campus visits for exams. The academic expectations of online courses are the same as face-to-face courses. The primary difference is that the assignments and activities can be performed from a distance, via computer.

    The iCampus Learning Management System is Canvas, which is an Internet-based, easy-to-use virtual classroom system where students view presentations, read class assignments, submit coursework, and discuss course topics with instructors and fellow students. The iCampus website can be accessed from the JJC web site by clicking the Tools menu in the upper right corner of any page or by visiting iCampus directly.

  • Should I take an online or hybrid course?

    JJC provides two self-paced quizzes designed to help you determine whether online courses are a good fit. Both assessments are provided to JJC students free of charge. Review our downloadable PDF for information on being a successful online student. Information on SmarterMeasure, an online readiness indicator, is also included. If you are still unsure about taking an online or blended course, please contact your advisor/counselor or iCampus with any questions.

  • Can SmarterMeasure help me decide if Online learning is right for me?

    SmarterMeasure is an assessment tool that measures online learner readiness. It is an indicator of the degree to which online learning will be a good fit for you and suggestions for how to be a successful e-learner. Upon completion of the assessment, a report is immediately created which indicates your strengths and opportunities for improvement, and also provides links to extra web resources. Since this tool is strictly for personal benefit, please take the time to rate yourself fairly.

    To access SmarterMeasure, use the following information:

    • Username: JJC
    • Password: Wolves

  • What is the difference between a Hybrid and an Online Course?

    Hybrid courses are taught partially online and partially in a traditional classroom setting. Hybrid Courses reduce the amount of time spent in class on campus by reserving class time for lectures and other activities and requiring most course work to be completed online.

    Students enrolled in an online course do not attend class on-campus; however, some online courses may require campus visits for exams. The academic expectations of online courses are the same as face-to-face courses. The primary difference is that the assignments and activities can be performed from a distance, via computer. It is not possible to complete online courses at your own pace. Online courses can be completed at a schedule that works for the student as long as prescribed due dates and other requirements of the course are met.

  • How do I register for an online course?

    Students register for an online course in the same way that they would for other courses at JJC. See the how to register page for information on registering for courses. For assistance registering, contact the registration office at registration@jjc.edu.

  • Is there an online Orientation?

    YES, all students enrolled in online or hybrid courses must complete the mandatory "Student Orientation to Online Learning" prior to being able to access their online or blended course(s). A link to the orientation will be displayed within the "Courses" menu list. Students who have completed an online orientation prior to summer 2014, will need to take the new orientation. Students are only required to complete the full orientation once regardless of how many courses they have registered for. Items within the orientation will not be unlocked until all requirements of the previous section have been met.

    It is strongly recommended that students complete the online Student Orientation to Online Learning prior to the start date of the course by logging into Canvas. The ability to participate in online and hybrid courses is unlocked upon successful completion of the orientation. It is the student's responsibility to complete all orientation requirements in a timely manner.

    Please note: Only courses that have been made available by the instructor will appear in the "Courses" list after the orientation has been successfully completed. Courses are usually not made available until 3 days before the course start date.

  • How do I purchase my books and other materials for my course?

    Books can be rented or purchased online or on-campus through the JJC bookstore.

  • How do I access my Online or Hybrid course?

    Access the iCampus website, and fill in your username and password, then click the Log In button. Remember: courses on iCampus may not be visible to students until the course start date.

  • Where do I find information about my Online course before it is made available in Canvas?

    Students may contact their instructor by email with questions regarding specific course content, class procedures, and if applicable, on campus meeting information.

  • What are the technical requirements for an Online or Hybrid Course?

    Students enrolled in an online or hybrid course will need a computer, tablet, or smartphone connected to the internet that is capable of running a modern web browser or one of the Canvas apps.

  • How do I get help if I have technical questions or problems?

    Technical support for students is provided all day - every day - and can be accessed by phone or online. Call (866) 281-3638 to speak with a technician or visit www.jjc.edu/help for online assistance via FAQs, email, or live chat.

    iCampus Technology Center for Teaching and Learning
    J-Building, Room J-4019
    Phone: (866) 281-3638
    Support E-mail: iCampusHelp@jjc.edu

  • How do I access my student email?

    Students who don't have their JJC username and password should visit the ID / User Name / Password Help page. iCampus usernames do not include 'joliet\' or '@stu.jjc.edu'