JJC promotes an open, educational environment, rich in values and designed to protect the integrity of teaching and learning. In that spirit, the college encourages all students to first direct their complaints and concerns to the faculty, staff or administrator specifically involved. The college believes that many complaints will be resolved through an open, honest dialogue between the persons involved. In cases where that may not be possible, the JJC Student Complaint Procedure can assist in facilitating a resolution. Other than a grade appeal or a claim of sexual harassment, a complaint that challenges the decisions or actions of college personnel will be considered using the following procedures:

1. By completing the online technical department student complaint form below, your comments will be automatically submitted to its Chairperson, Glen Mazur.

2. Forms should be submitted within 10 business days of the complaint.

3. Complaints will normally receive a response within 10 business days (excluding breaks) from the time it is received.

4. Unresolved complaints or appeals of resolutions for non-academic matters should be directed to the Office of the Dean of Student Development. Those of an academic nature should be directed to the Associate Vice-President of Academic Affairs. Cases involving complaints against either of these areas should be referred to the appropriate Vice-President.

5. The final college official reviewing the complaint will respond formally and in writing to the complainant.

6. For complaints involving grade appeals and sexual harassment policies, please see the college catalog or student handbook for proper procedures. Complaints involving matters of a criminal nature, such as theft, battery, etc., should be directed to the JJC Police Department .

Online Technical Department Student Complaint Form

Complete all fields below and press submit (only do once). No submitted form will be acted on without follow-up and confirmation of authenticity by the Department Chair. Thank You!